Client Retention Specialist

by Kurt. Chapman January 1, 2021 Operations, Sales 0 comments

Location: MA/NH

Job Description:

The Client Retention Specialist will work with assigned accounts focused on analyzing, contacting, negotiating, and closing new and existing business to exceed sales targets. They will execute against sales goals, including accurate forecasting and revenue attainment. This generally includes attention to detail, identifying customer needs/challenges, delivering solution presentations to clients, developing proposals, negotiating contracts, and closing business in a timely manner. The Client Retention Specialist will work closely with Operations and Sales Departments, they will report to the person directly above them in the company organization chart, currently the Director of Contracts & Pricing.

Career Path: Client Retention Specialists can look for growth in Operations or Sales departments. Growth opportunities include Pricing Analyst, Pricing Manager, Energy Advisor Level I-III, Senior Energy Advisor Level I-III, Team Lead, Program Manager, Sales Manager, and Director of Sales.

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Job Responsibilities:

Maintain and enhance assigned house accounts and mini-business programs
Accountability for driving revenue growth to meet or exceed expectations, including identification of revenue drivers and metrics focused on market expansion and penetration
Lead the account planning process effectively and create or find the resources needed to renew and grow accounts efficiently
Effectively collaborate with internal Operations, Sales, and Contacting & Pricing Teams to establish and drive account program development and growth
Maintain a thorough understanding industry trends, business processes, financial measurements, performance indicators and key competitors
Understanding the product sales cycle and challenges, including the strategies of competitors, and leveraging this knowledge to hone sales strategies
Monitoring performance-to-plan throughout the fiscal year and adjusting direction, focus and sales initiatives as needed to effectively penetrate the market
They must be comfortable with a complex matrix management environment and be willing to operate flexibly across a large and often diverse geography and client base

Required Experience:

Bachelor’s Degree preferred. Sales experience in energy preferred.
A minimum of 2 years sales experience, with at least 1 year of experience in face to face selling of complex solutions
Demonstrated success in closing deals
Proven ability to uncover needs and buying processes
Skilled in consultative and value selling methodology, with a deep understanding of the client’s needs, challenges, and goals
Proficiency with Microsoft applications required (Excel, Word, and PowerPoint)
Proficiency in a Customer Resource Management platform required. Salesforce preferred
Must be flexible with the ability to work effectively and collaboratively with all colleagues

Work Environment:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder within this job. Note that this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Freedom Energy Logistics is an Equal Opportunity Employer and will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.

FREEDOM ENERGY LOGISTICS IS THE PREMIER LANDING DESTINATION FOR ENERGY PROFESSIONALS

As a leading energy advisory, Freedom Energy is expanding cross-country and we are hiring exceptional team members. Whether you are a recent graduate or an energy industry expert, Freedom offers the premier landing destination for your energy career.

Our company culture is one of trust and comradery. Freedom’s team-oriented, open-door environment is comprised of passionate, resourceful people supporting one another in pursuit of excellence. Our team takes pride in providing innovative, knowledge-based solutions and delivering exceptional client satisfaction. With a focus on mentoring, training, and thought leadership, we support employee success and career advancement.

The company philosophy is one of work-life balance where we invest in our employees. We enrich careers while we enhance our team’s collective expertise in the increasingly complex energy industry, and we ensure our technical team can deliver comprehensive energy solutions to support our customers’ requirements. We deliver best-in-class customer service and satisfaction and add value at every level of our partnerships.

Founded in 2006, Freedom Energy is a private company that offers comprehensive energy supply management and renewable energy solutions supporting energy goals and sustainability objectives for businesses and organizations throughout the U.S. Our team of energy experts has worked with and delivered energy saving, environmentally responsible solutions for some of the largest commercial and industrial companies, municipalities, universities, healthcare facilities, and businesses. Headquartered in Auburn, NH, we also have energy advisors serving customers locally throughout the regions.

As a socially responsible and ethical company, we are committed to advocating for our employees, clients, the community, and the environment. We also support a variety of philanthropic endeavors and community initiatives.

Client Retention Specialist

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