Freedom Energy’s January Training: Investing in Employee Experience, Culture, and Development for Client Success

At Freedom Energy, we firmly believe that the key to delivering exceptional service to our clients lies in the investment we make in our employees. Our January all-employee training event served as a powerful example of how prioritizing employee growth, culture, and development creates a ripple effect that enhances client success. The event was not just a training session; it was an investment in our people, our culture, and ultimately, in delivering unmatched value to our clients.

Authored by Ashlynn Callery-Baldwin | Human Resources Manager

By empowering employees with the right tools, skills, and industry insights, we are fostering a culture of innovation, collaboration, and continuous improvement. The training was designed to equip our team with the latest industry knowledge while aligning everyone with the company’s core values. The impact is clear: a well-supported workforce drives better results for both our team and our clients.

A Comprehensive Approach to Employee Empowerment

The training event focused on both professional growth and company culture, ensuring that each employee walked away with actionable insights that will help them excel in their role. Industry experts and leaders provided a wealth of knowledge to help our employees better understand market trends, client needs, and the ways in which they can contribute to our continued success.

Day 1: Setting the Stage for Innovation & Growth

The event opened with an inspiring address from Bart Fromuth, setting the tone for a year focused on innovation, excellence, and continuous improvement. Following this, Kurt Chapman shared Freedom Energy’s 2025 strategic initiatives, emphasizing that “Our commitment to innovation and excellence will drive us forward.”

Key Sessions:

  • Driving Revenue through Renewables – Byron Blankenhorn emphasized the growing role of renewable energy, stating, “Renewables are not just the future; they are the present.” This session empowered employees to advise clients on renewable energy strategies, ensuring sustainable and cost-effective solutions.
  • Energy Market Insights – Karen Dieckman from NRG provided an in-depth look at market fluctuations and energy procurement trends, reinforcing that “Understanding and adapting to market changes is crucial for our continued success.”
  • Cybersecurity in the Energy Sector – Tyler Johnson and Ashlynn Callery-Baldwin led a session on protecting digital assets, highlighting that “Client data security is foundational to building trust and ensuring confidence in our services.”
  • Corporate Social Responsibility – Sean Devine and Thomas Carter showcased Freedom Energy’s philanthropic efforts, with Sean stating, “Giving back to the community is at the heart of what we do.”

The day concluded with interactive discussions and networking, reinforcing the collaborative culture that sets Freedom Energy apart.

Day 2: Looking Ahead to 2025 & Beyond

Day 2 began with energy expert Peter Kelly-Detwiler, who delivered a forward-looking session titled “A New Year and a New View: Looking Out at 2025 and Beyond.” His key takeaway? “The energy landscape is evolving rapidly, and we must stay ahead of the curve.”

Additional Highlights:

  • Understanding Natural Gas & Pipeline Developments – Quincy Devine shared insights into the Algonquin Pipeline and natural gas market trends, equipping employees with real-time knowledge for client advising.
  • Business Development & Growth Strategies – Kurt Chapman and CarolAnn Hibbard discussed refining business development techniques to drive client success and expand Freedom Energy’s reach.
  • Sustainability Initiatives – Ryan Smith and Yvonne Jiang highlighted Freedom Energy’s internal sustainability efforts, reinforcing our commitment to renewable energy and environmental responsibility.

The event wrapped up with an employee recognition ceremony, celebrating the hard work and dedication of our team. Recognizing employee contributions fosters a motivated, engaged workforce, which directly translates to enhanced client service.

The Impact on Employee Experience and Company Culture

Beyond skill development, this training reinforced Freedom Energy’s commitment to culture, collaboration, and continuous learning. Employees left the event feeling:

  • More connected to the company’s mission
  • More confident in their roles
  • More empowered to drive success for clients

The overwhelmingly positive feedback from attendees highlighted how this training not only expanded industry knowledge but also deepened employees’ sense of purpose.

ROI: A Tangible Benefit to Clients

The return on investment (ROI) from this training isn’t just internal—it’s directly reflected in the value we deliver to our clients. By equipping our team with cutting-edge industry knowledge and best practices, we ensure that our clients receive:

  • Innovative, forward-thinking energy solutions
  • Expert guidance on renewables, procurement, and sustainability
  • Proactive strategies to navigate energy market fluctuations

As Byron Blankenhorn put it, “Renewables are not just the future; they are the present.” This mindset keeps Freedom Energy at the forefront of industry trends, positioning us as a trusted partner for clients seeking sustainability solutions and energy efficiency improvements.

Looking Ahead: Building on Success

This training marks the beginning of an exciting year for Freedom Energy. As we continue to invest in our employees, we reaffirm our commitment to client success. The insights gained from this event will guide our strategic initiatives, ensuring that we remain a leader in the energy industry.

To all employees who participated—thank you for your dedication and engagement. By prioritizing growth, development, and collaboration, we are driving long-term success for both our team and our clients.

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Meet the Writer

Ashlynn Callery-Baldwin
Freedom Energy Logistics
Human Resources Manager

Ashlynn Callery-Baldwin is the Human Resources Manager at Freedom Energy, transitioning from healthcare to energy in 2021. With a focus on fostering inclusivity, she oversees recruitment, employee relations, and policy development. Recognized with the Rising Star Award in 2021, Ashlynn is dedicated to professional growth and volunteers with animal welfare organizations.

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